Shipping Policy

Shipping Policy

Last Updated: 17th February, 2025

At ateedude.com, we strive to deliver high-quality products to your doorstep as quickly as possible. This Shipping Policy outlines our shipping procedures, estimated delivery times, and important terms regarding order fulfilment.

1. Order Processing

• Processing Time:
  • Once an order is placed, it takes 1–2 business days for processing, printing, and packaging.
  • Orders are processed Monday–Saturday (excluding public holidays).
• Order Confirmation:
  • After successful payment, you will receive an order confirmation email with your order details.
• Order Tracking:
  • Once shipped, you will receive a tracking link via email or SMS to monitor your shipment status.

2. Shipping & Delivery Time

• Estimated Delivery:
  • Metro Cities: 5-7 business days
  • Non-Metro Cities: 7-10 business days
  • Remote Areas: 10-14 business days
  • Delivery times may vary due to unforeseen circumstances such as courier delays, weather conditions, or high-demand periods.
• Shipping Partners:
  • We use trusted third-party logistics services, courier providers, for order fulfillment.

3. Shipping Charges

• Standard Shipping: Charges will be displayed at checkout based on your delivery location.
• Free Shipping: Available on select orders (e.g., orders above ₹549 or during promotions).
• Express Shipping: If available, additional charges will apply.

4. Shipping Locations

• We currently ship PAN India to the most serviceable pin codes.
• We do not ship internationally at this time.

5. Order Delays & Issues

• If your order is delayed beyond the estimated time, don’t hesitate to get in touch with us at ask@ateedude.com with your order ID.
• We are not responsible for delivery delays due to incorrect addresses, unforeseen circumstances, or courier delays.
• In case of non-delivery due to an incorrect address, re-shipping charges may apply.

6. Lost, Stolen, or Damaged shipments

• If your package is marked as delivered but not received, please check with neighbours or your local courier office.
• Damaged Products: If you receive a damaged or defective item, report it within 48 hours of delivery with images.
• Lost Packages: If your order is lost in transit, we will initiate a replacement or refund after a courier investigation.

7. Changes to the Shipping Address

• You can update your shipping address within 24 hours of placing an order by contacting our support team.
• Once an order is shipped, address modifications are not possible.

8. Contact Us

For any shipping-related queries, reach out to us:
📧 Email: ask@ateedude.com